30 Day Change Your Mind Returns
Funkymoto respects your statutory rights, but in addition we offer an extended period of 30 days from purchase to change your mind and have a full refund or exchange. Please take care to return the product in the same condition it was delivered in including all tags and stickers remaining attached. The item must be in its original packaging and be unused. By all means try them on but please do not go out in them.
If you find an item is delivered faulty or develops a fault we recommend you contact our support team via email to firstname.lastname@example.org, or call us on 0118 3800747. If possible include a full description of the issue with pictures. Our staff are trained to assist you in a swift and friendly manner, we can try and resolve the issue remotely or arrange to collect/return the item with you should it be required.
In some instances it may be necessary to refer you to our supplier’s warranty department, in which case we will endeavor to liase with them and you and make the process as efficient as possible.
When returning any item for repair/refund/exchange it is important that you use a tracked service to return the item. We cannot be held accountable for goods that have been lost in transit.